Google SMS

This service is brought to you by Google.com

What is Google SMS?

Google SMS (Short Message Service) enables you to easily get precise answers to specialized queries from your mobile phone or device. Send your query as a text message and get phone book listings, movie showtimes, dictionary definitions, product prices and more. Just text. No links. No web pages. Simply the answers you're looking to find.

How do I use it?

Enter your query as a text message. See some sample queries. Send the message to the US shortcode 46645 (GOOGL on most phones). Receive a text message (or messages) with your results, usually within a minute. Results may be labeled as "1of3", "2of3", etc. To get Google SMS help info sent directly to your phone, send the word 'help' as a text message to 46645.

Why should I use Google SMS?

• Get local business listings when you're on the road and want to find a place to eat
• Find movie showtimes and theater locations of movies currently playing near you
• Compare online product prices with ones you find in retail stores
• Look up dictionary definitions to expand your vocabulary or prove a point

Learn about Google SMS

• Find more information, as described in how to use Google SMS
• Download our wallet-sized Tips Sheet
• Do you have more questions? Look through our Frequently Asked Questions.

How to use Google SMS

Want to start using Google SMS? Here's a quick introduction to how it works and how to get it.

Important tip: You can get Google SMS help information sent directly to your phone by sending the word 'help' as a text message to 46645.

Sample business listings query Sample results from Google Local				Google Local enables you to search the entire web for just the stores and businesses in a specific neighborhood. Get the name, address and phone number of a business near you or in any zip code across the US. To get business listings: Enter what you want to find. You can search for either a specific business (Pizza Hut) or a general service (pizza). Make sure to include both a city and state, or a zip code with your search terms. If you want to make sure you get Google Local results, put a period between the business name and the location ('pizza.10013' or 'pottery barn.boston ma')'. Sample queries: pizza 10013 pizza new york ny pizza.10013 Pottery Barn 02116 Pottery Barn Boston MA Pottery Barn.Boston MA

Sample residential listings query Simulated results from Google PhoneBook				Find publicly listed phone numbers and addresses for residences in the US. To see residential listings, use any of the following combinations as your query: first name, last name, city and state first name, last name, state first name, last name, area code first name, last name, zip code phone number, including area code last name, city, state last name, zip code Sample queries: john smith palo alto ca 650-555-1234 B Walsh, 90210 If there are both residential and business listings for your query, your results will show both categories. If you do not receive any results, it is likely that your query is for an unlisted residence. To have your residential or business phone and address information removed from the Google PhoneBook, click here.

Sample movie listings query Sample results from Google SMS movie showtimes				You can use Google SMS to get showtimes for movies playing near you. Just send a text message query with the movie title followed by the zip or city and state and you'll get back showtimes by location and movie details like running time, MPA rating, movie genre, and critics' rating. To get movie showtimes, theater listings and movie details: If you're looking for showtimes of a movie that's currently playing, enter the movie's title followed by your location (a zip code or city and state). For a listing of theaters near you and the showtimes of their top movies, enter 'movie: theaters' or 'movie: showtimes' followed by your location. For a listing of movies playing near you and their theater location, enter 'movie: movies' or 'movie: films' followed by your location. For movie details such as running time, genre, MPA rating, and critics' rating, simply enter the movie title. Get Google Local results in addition to your movie showtimes when you type 'theaters' or 'films' followed by your location. Learn more about our movie showtimes feature here: http://www.google.com/help/features.html#movies Sample queries*: Get showtimes and theaters for a particular movie: hitch 94103 hitch san francisco ca Get movie details: hitch Find the top movies playing near you and their theater location: movie: movies 94103 movie: films san francisco ca Find the theaters near you and their movie showtimes of the top movies: movie: theaters 94103 movie: showtimes san francisco ca *Note: The samples are of movies playing in Februrary 2005, please substitute our example ('hitch') with a movie that is currently playing

Sample query for product prices Sample results from Froogle				Froogle lets you search millions of products from stores across the web. Check prices on popular products for easy comparison shopping. These results are not advertisements, just current prices for products available online. To see prices: Enter a product name. You can search for either a specific product (sealy posturepedic queen) or a general one (coffee maker). You can specify that you only want prices by including 'price' or 'prices' at the beginning or end of your query. Or, use the shortcut 'F' before the search terms. Remember, Google SMS is not case sensitive, so 'F' and 'f' are the same. You can also search for a specific book by entering its ISBN (the 10 digit code found on the back of its cover), or a specific product by entering its UPC code (the 12 digit code below the bar code). Sample queries: Price ipod 20gb ipod 20gb prices F ipod 20gb price dvd player dvd player prices F dvd player 'Harry Potter and the Goblet of Fire' ISBN: price 043935806X 0 439 35806 X 43935806X   Nikon D70 camera UPC: price 018208252145 0 18208 25214 5 018208252145

Sample query for definitions Sample results from the Web				Find definitions for a word or phrase on the Web: Enter 'define' followed by the word or phrase Or use the shortcut 'D' before the search terms Google SMS is not case sensitive, so 'D' and 'd' are the same Sample queries: define prosimian D Gordian knot d crepuscular

Wallet-sized tips sheet Print out our wallet-sized tips sheet and put it, well, in your wallet. Or tuck it in your cell phone holster if you're packing one. It's likely to save you a lot of keypad strokes when you're out and about searching for something. More features Google SMS also offers you instant access to some other very useful information, such as:
Sample search results snippet				Search results snippets A snippet is a text excerpt from the returned results page when you do a search on Google. Using Google SMS, you can get up to two snippets per query, although you won't be able to see the full web results or click on any of the links. But sometimes you can get the answer to your question by just looking at the snippets. Send a query and include 'G' before the search terms. Sample queries: G population San Francisco g hubble telescope g thanksgiving day parade
Sample calculator results				Calculator Enter the calculation you'd like done as a query. The calculator can solve math problems involving basic arithmetic, more complicated math, and units of measure and conversions, as well as physical constants (in case you're at the hardware store and need to multiply the gravitational constant by the speed of light). Examples: 5+2*2 sqrt(-4) half a cup in teaspoons 160 pounds * 4000 feet in Calories
Sample area code results				Area code look-up Send a query with only an area code and see the region that area code covers. Sample queries: 617 415 212
Sample zip code results				Zip code look-up Send a query with only a zip code and get results for the area that zip code covers. Sample queries: 94404 02138 10012
Still want more? Just can't get enough of Google SMS? Want to know what else we have in the works? Sign up for our email mailing list to be one of the first to know when we release new features. We're working hard to make Google SMS even better, so please send us your feature requests and let us know what you think. Send feedback to sms-feedback@google.com.

Sample help request Sample Google SMS help message				You can ask for Google SMS help directly using your phone. Send the word 'help' as a text message to 46645 and you'll receive instructions and tips on how to use the service. You can get either general Google SMS help info or help with a specific feature. Specify the feature in your text message if you want specific help. Sample messages: help froogle help You can also send the word 'tips' or 'shortcuts' to 46645 to receive the following summary of our keyboard shortcuts, which you can then save for future reference: Name Location / Name.Location / (F)roogle / (G)oogle / (D)efine / Calculator / Area code / Zip code. If you have easy access to your computer, you may want to check out the Troubleshooting section of our FAQ. Google SMS is in beta, so we're still working out some bugs. Thanks for your patience as we work to improve this service

SMS FAQs

About Google SMS

1. What's Google SMS?
2. What does SMS stand for?
3. What's a "beta"?

Using Google SMS

1. Will Google SMS work on my mobile phone or handheld device?
2. How much does it cost?
3. How does it work? When I send a message using Google SMS, who's replying to me?
4. Does Google SMS know where I'm sending my query from?
5. Does Google SMS work everywhere? Can I find pizza restaurants in Palermo?
6. Which wireless providers does Google SMS support?
7. Does Google SMS work in other languages?
8. I have free messages through my cell phone plan. Can I use them for Google SMS?
9. Does sending a text message use up minutes of my cell phone plan?
10. Can I get Google SMS help directly using my phone?

Services offered

1. What information can I access using Google SMS?
2. Can I access the web using Google SMS?
3. Can I access my Gmail account?
4. Can I get ringtones or screensavers or downloads? What about pictures?
5. How can I learn when new services are made available?
6. Are the results ads?

Sending a query

1. What's the number I should send queries to?
2. Are queries case-sensitive?
3. I have big fingers and a tiny keyboard. Can you spare me some typing with a few shortcuts?

Results as text messages

1. How do I get my results?
2. Where are these results coming from?
3. How long does it take for my results to arrive?
4. Can I send the results to a friend?
5. What's the maximum number of results I can get for each query?
6. How are the results sorted? Is the first result the most relevant one?
7. What does 1of2 stand for?
8. Why are my results sent as multiple messages? Can I see all of the results in a single message?
9. What's the maximum number of messages I can get?
10. These results are so helpful. Please, may I have some more?
11. I don't like the results I got. How can I get more?
12. I didn't get any results. What gives?

Business listings by Google Local

1. What is Google Local?
2. How do I use Google SMS to get business listings?
3. I found the listing I want. Can I get in touch with them directly using Google SMS?

Movie Showtimes

1. What are movie showtimes?
2. What information can I get about the movie? I want to know when and where it's playing.
3. I want to find a theater near me. How can I get a list of theaters? Similarly, can I just get a list of movies playing near me?
4. What's the difference between the results I get for 'theaters 94043' and 'movie: theaters 94043'?
5. Can I get Google Local results with my movie showtimes results?
6. In the first text message, I get a score (e.g., 3.0/5, 2.2/5) after the movie genre, what is this? Where is this coming from?

Prices by Froogle

1. What is Froogle?
2. How do I use Google SMS to get prices by Froogle?
3. What companies am I getting these prices from?
4. Can I get a price for a product from a specific store?
5. This result shows a great price! Can I buy it directly using Google SMS?

Google search results snippets

1. What are search results snippets?
2. How do I use Google SMS to get snippets?

Troubleshooting

1. Google SMS doesn't seem to work on my phone. What should I do?
2. Why did I get a "no results" message for a common search term?
3. Why are the messages with my results arriving out of order?
4. My results needed to be sent as multiple messages. Some messages arrived first. Why did it take so much longer for the others to arrive?
5. How do I report a problem?

About Google SMS

1. What's Google SMS?
   
   Google SMS is a new service that enables you to search for certain kinds of information with Google from a mobile phone or handheld device (such as a Blackberry), and returns your search results as text messages. Get phone book listings, dictionary definitions, product prices from Froogle, and more.
   
   Please check how to use Google SMS to see sample queries and the types of results you might get.
   
    
2. What does SMS stand for?
   
   SMS stands for Short Messaging Service. It's also known as text messaging. But if you'd like to make the first S stand for "search", we won't tell.
   
    
3. What's a "beta"?
   
   "Beta" is geek speak for a pilot program or test version of a product. It means that the Google SMS you see today is likely to evolve and improve over time. You can help with that process by sending your suggestions to mailto:sms-support@google.com.

Using Google SMS

1. Will Google SMS work on my mobile phone or handheld device?
   
   It should, as long as you have a phone or device that's able to do text messaging or send and receive SMS messages. You don't need a fancy phone with a web browser. Any SMS-enabled phone will do. Even last year's model that now feels as big as a toaster.
   
   Please note, however, that Google SMS only works on major wireless providers in the US.
   
   You also need to make sure that you have text messaging enabled on your service plan. If you're not sure whether you have this capability, please check with your wireless provider.
   
    
2. How much does it cost?
   
   Google is not charging users to send a query or receive results at this time. However, your wireless provider's standard rates for sending and receiving text messages still apply.
   
    
3. How does it work? When I send a message using Google SMS, who's replying to me?
   
   When you use Google SMS, you're sending a specialized query to Google. This could be a query for a phone book listing or the definition of a word or the square root of 7,569. Based on your query, Google determines what specific information you're looking for and automatically returns the top results.
   
   Using Google SMS is not quite the same as using Google.com. For example, when you search on Google.com, your search results typically include links to websites. Google SMS results are text-only. There are no links or web pages. Please check out how to use Google SMS to see sample queries and the types of results you might get.
   
    
4. Does Google SMS know where I'm sending my query from?
   
   Google does not know the location that you're sending your query from. You'll get the same fast results whether you're in Huntington, New York or Huntington Beach, California.
   
    
5. Does Google SMS work everywhere? Can I find pizza restaurants in Palermo?
   
   Right now, Google SMS only works in the U.S. We're working hard to make it available when and wherever you're on the go. In the meantime, how about a little slice of heaven in Little Italy? (try 'pizza 10013')
   
    
6. Which wireless providers does Google SMS support?
   
   Google SMS works on all major wireless providers in the US , including AT&T, Cingular, Nextel, Sprint PCS, T-Mobile, and Verizon.
   
    
7. Does Google SMS work in other languages?
   
   No, not yet. Google SMS only works in English for now.
   
    
8. I have free messages through my cell phone plan. Can I use them for Google SMS?
   
   Yes, you can. Please note that the Google SMS queries you send and the messages you receive with your results will each count towards your SMS message total.
   
    
9. Does sending a text message use up minutes of my cell phone plan?
   
   Nope. So no need to worry about keeping count of all those anytime minutes.
   
    
10. Can I get Google SMS help directly using my phone?
    
    Of course. Help is always just a text message away. Send the word 'help' as a text message to the 5-digit US shortcode 46645, and you should receive help information within a minute or so.

Services offered

1. What information can I access using Google SMS?
   
   Google SMS gives you access to information that's especially helpful when you're out and about. This includes:
   • Phone book listings, including addresses and phone numbers for US businesses and residences
   • Online product prices for comparison shopping
   • Answers using Google's calculator function
   • Dictionary definitions

   For more details, please check out how to use Google SMS.

2. Can I access the web using Google SMS?
   
   No. When you use Google SMS, you're sending Google a specialized query, and Google returns text-only results. There are no links or web pages. You're not actually accessing the web when you use Google SMS.
   
    
3. Can I access my Gmail account?
   
   Great idea, but unfortunately, no. You can't access Gmail, just as you can't access the web using Google SMS. But Google believes in helping people access information whenever and however they want. If you have a Gmail account, you can use auto-forwarding to have incoming messages automatically forwarded to another account that you specify, including accounts that you access using wireless devices.
   
    
4. Can I get ringtones or screensavers or downloads? What about pictures?
   
   Unfortunately not. You can use Google SMS to get instant, precise answers, such as phone book listings, dictionary definitions and prices for comparison shopping.
   
    
5. How can I learn when new features are made available?
   
   Visit the How to use Google SMS page to see all the latest information you can get with Google SMS. Or, sign up for our email mailing list, and as we announce new features, you'll be among the first to know.
   
    
6. Are the results ads?
   
   Google SMS results are answers to specialized queries and come from specific Google services such as Google Local or Froogle, based on the information you're looking for.

Sending a query

1. What's the number I should send queries to?
   
   The 5-digit US shortcode 46645 (which corresponds to GOOGL on most phones)
   
    
2. Are queries case-sensitive?
   
   Nope. You can type 'help' and we'll come to the rescue just as quickly as if you'd typed 'HELP'.
   
    
3. I have big fingers and a tiny keyboard. Can you spare me some typing with a few shortcuts?
   
   Glad you asked. We built some nifty shortcuts into Google SMS that should save you from severe finger cramping.
    
   • Put a period between the business name and the location to make sure you get business listings ('pizza.10013' or 'pottery barn.boston ma')' Use 'D' or 'Define' before the word for dictionary definitions ('D prosimian')
   • Use 'F' before the product, or 'price' or 'prices' at the beginning or end of your query to find prices using Froogle ('F Sony Handycam' or 'Sony Handycam price')

   Remember, Google SMS queries are not case sensitive, so 'D' is the same as 'd' .

   To receive a summary of these shortcuts on your cell phone, please send a text message to 46645 with the word 'tips' or 'shortcuts'. For more shortcuts, check out how to use Google SMS.

Results as text messages

1. How do I get my results?
   
   You'll receive your results as text messages to your mobile phone or device.
   
    
2. Where are these results coming from?
   
   All Google SMS results are Google search results, sometimes from specific Google services such as Google Local or Froogle.
   
    
3. How long does it take for my results to arrive?
   
   Results should appear within one minute, but could take a bit longer depending on your wireless provider.
   
    
4. Can I forward the results to a friend?
   
   Yes, depending on the text messaging options on your mobile phone or device.
   
    
5. What's the maximum number of results I can get for each query?
   
   Three
   
    
6. How are the results sorted? Is the first result the most relevant one?
   
   As with all other Google search results, your Google SMS results are sorted based on their relevance to your query. The first result is the most relevant one, and so on.
   
    
7. What does 1of2 stand for?
   
   "1of2" means you're looking at the first of two messages. You will likely get more than one result message and we use this notation so you can read your messages in the right order.
   
    
8. Why are my results sent as multiple messages? Can I see all of the results in a single message?
   
   We always want to give you the most relevant results possible. However, all text messages are limited to 160 characters, so we sometimes can't send all of your results in a single message. If your results contain more than 160 characters, they will span multiple messages.
   
    
9. What's the maximum number of messages I can get?
   
   You will most likely receive a maximum of three messages, although you may occasionally receive four messages.
   
    
10. These results are so helpful. Please, may I have some more?
    
    Google SMS is designed to provide quick information for when you're on the go, so we show a maximum of three results per query. You might try refining your query by adding more words if the result you need is not one of the top three.
    
     
11. I don't like the results I got. How can I get more?
    
    You may want to try your query again. But please first check out how to use Google SMS since Google SMS only recognizes certain specific queries, and will only return results for these types of queries.
    
     
12. I didn't get any results. What gives?
    
    We're sorry. Please take a look at our Troubleshooting section. There are also some specific things you should know about using Google SMS, so you may also want to check out how to use Google SMS before trying your query again.

Business listings by Google Local

1. What is Google Local?
   
   Google Local locates neighborhood stores and services by searching billions of pages across the Web, then cross-checking those results with Yellow Pages data to pinpoint the resources you want to find in a specific geographic location.
   
    
2. How do I use Google SMS to get business listings?
   
   Just include a zip code or a city and state with your search terms. For example, 'Pottery Barn 02116' or 'Pottery Barn Boston MA'. If you want to make sure you get Google Local results, put a period between the business name and the location. For example, 'Pottery Barn.02116' or 'Pottery Barn.Boston MA'.
   
    
3. I found the listing I want. Can I get in touch with them directly using Google SMS?
   
   Not through Google SMS, but you can call them directly using your mobile phone.

Movie Showtimes

1. What are movie showtimes?
   
   Movie showtimes is a feature that Google provides to help users find relevant information about movies such as their showtimes, theater locations, and movie details, including running time, MPA rating (e.g., G, PG, PG-13, R), movie genre and movie critics' rating.
   
    
2. What information can I get about the movie? I want to know when and where it's playing.
   
   Use Google SMS to get showtimes for a movie that's currently playing near you. Send a text message query with the movie title followed by the zip or city and state. We will return results that have showtimes by theater location and movie details, such as running time, MPA rating (e.g., G, PG, PG-13, R), movie genre and movie critics' rating.
   
    
3. I want to find a theater near me. How can I get a list of theaters? Similarly, can I just get a list of movies playing near me?
   
   If you don't know what theaters or currently playing movies are near you, you can also send a text message query requesting this information by typing 'movie: theaters' or 'movie: movies' followed by your location (zip or city and state) to get listings of top movies and showtimes by theater or theater location by movie, respectively.
   
    
4. What's the difference between the results I get for 'theaters 94043' and 'movie: theaters 94043'
   
   For 'theaters 94103' we include a list of top movies and their theater locations and local search results but not showtimes. By including 'movie:' in your query we will provide the location of the theater along with the theater's top movie listings and showtimes.
   
    
5. Can I get Google Local results with my movie showtimes results?
   
   Yes. When you use the following syntax in your text message query we will provide Google Local results. Try using 'film', 'films', 'theater' or 'theaters' followed by your zip or city and state to get local results.
   
    
6. What is the score (e.g., 3.0/5, 2.2/5) after the movie genre? Where is this coming from?
   
   This is an aggregated movie critics' score from multiple review sites. This score is pulled and automatically calculated using computer algorithms.
    

Prices by Froogle

1. What is Froogle?
   
   Froogle is a service from Google that makes it easy to find information about products and prices online. As Google's spidering software crawls the Internet, it automatically identifies web pages that offer products for sale. These are the pages Froogle searches when you enter the name of an item you want to find. Froogle also includes product information submitted electronically by merchants. We do not accept payment for inclusion of products in Froogle search results, so the results you see are the ones our software has determined to be most relevant.
   
    
2. How do I use Google SMS to get prices by Froogle?
   
   Just send a query with the name of a product for which you want to find prices. For example, 'Canon G5 price' or 'Finding Nemo dvd price'.
   
   You can specify that you only want prices from Froogle by including 'price' or 'prices' at the beginning or end of your query. You can also specify this by including 'F' before the product name in your query. For example, 'price ipod 20GB' or 'ipod 20GB price' or 'F ipod 20GB'.
   
   You can also search by ISBN or UPC of the product for which you want to find prices. For example, '043935806X' (the ISBN of 'Harry Potter and the Goblet of Fire').
   
    
3. What companies am I getting these prices from?
   
   You're getting product prices from merchants who have provided Google information about their products. Froogle also returns product information from web pages that we have automatically identified as offering products for sale. Google does not accept payment for inclusion of products in Froogle search results.
   
   If you're interested in providing information to us about your products as a data feed, please visit the Froogle Information for Merchants page.
   
    
4. Can I get a price for a product from a specific store?
   
   No. The results you get from Froogle are based on your product query and are automatically generated by our ranking software.
   
    
5. This result shows a great price! Can I buy it directly using Google SMS?
   
   No, unfortunately you can't.

Google search results snippets

1. What are search results snippets?
   
   A snippet is a text excerpt from the returned results page that's displayed when you do a search on Google. Using Google SMS, you can get up to two snippets per query, although you won't be able to see the full web results or click on any of the links.
   
    
2. How do I use Google SMS to get snippets?
   
   Just send your query and include 'G' before the search terms. For example, 'G San Francisco population'.

Troubleshooting

1. Google SMS doesn't seem to work on my phone. What should I do?
   
   Google SMS is still in beta and we're working hard to make it better. If you've encountered a problem, try these steps first:
    
   • Check to see if text messaging is enabled on your phone and on your wireless plan. If not, or you're not sure, call your wireless provider.
   • Make sure you sent the text message to the 5-digit US shortcode 46645
   • Double check that your query is a specialized one that will trigger results in Google SMS
   • Try using one of these queries and see if you get a response:
     • 'pizza 94040'
     • 'Finding Nemo dvd price'
     • 'define lemur'
   • Try to send a text message to your own phone number. If you can't, contact your wireless provider.

   
   There are some bugs we know about:
    

   • Google SMS and Treo phones don't seem to play nicely together.
   • Google SMS doesn't always work if you've switched wireless providers while keeping the same phone number (number portability).

   
   Here are some additional things you should know:
    

   • You will get no results if your phone is configured to add signatures to all outgoing text messages. You will have to turn off the signature feature in order to receive Google SMS results.
   • US shortcodes are not supported on T-Mobile prepay, which means that unfortunately, you currently can't use Google SMS with T-Mobile prepay.
   • Any queries containing the following characters will not receive any results:
     
     [ \ ] ^ _ { | } ~ `
     
     Google SMS currently supports the default GSM 3.38 character set, which contains all English letters, digits, and some symbols. Even if your cell phone or carrier supports the above characters, they won't be recognized by Google SMS. If you are trying to find the answer to "10 to the power of 2," please try sending '10**2' or '10 to the power of 2' instead of '10^2'.

   
   If these steps don't address your problems, please email us at sms-support@google.com. While Google SMS is still in Google Labs, we are unfortunately unable to answer all the mail we receive. But we are working hard to improve Google SMS and you will help us to make it better by letting us know any problems you experience while using Google SMS.
   
    

2. Why did I get a "no results" message for a common search term?
   
   Remember that using Google SMS is not the same as using Google.com. You're not searching over all of the information in Google's web index. You're actually sending Google a specialized query.
   
   Currently, Google SMS only recognizes certain specific queries, such as requests for business listings or prices, and will only return results for these types of queries. This means that while your search on Google.com for 'Madagascar wildlife' returns lots of webpage results, you likely won't get any results if you sent this same query using Google SMS. For the full list of information you can access using Google SMS, please check out how to use Google SMS.
   
   There are also queries for which Google SMS is currently unable to return results. If we recognize these queries, we will let you know that such information 'is not yet supported'.
   
    
3. Why are the messages with my results arriving out of order?
   
   We put messages in the right order, and indicate which messages they are ('1of2' or '3of3'). However, depending on your wireless provider, messages may sometimes get mixed up on the way to your phone, just as mail occasionally gets mixed up on the way to your mailbox. We thank you for your patience, and hope you understand.
   
    
4. My results needed to be sent as multiple messages. Some messages arrived first. Why did it take so much longer for the others to arrive?
   
   Depending on your wireless provider, it sometimes takes awhile for messages to get delivered. If you receive one message, it means that we've sent them all to you and you should be receiving them shortly. It may take a few minutes for you to receive all of the messages, so thank you for being patient. If you still don't receive your messages after a few minutes, please let us know at sms-support@google.com, or contact your wireless provider if problems persist.
   
    
5. How do I report a problem?
   
   If you're having a problem that's not addressed by this Troubleshooting section, please email us at sms-support@google.com. While Google SMS is still in Google Labs, we are unfortunately unable to answer all the mail we receive. But we are working hard to improve Google SMS and you will help us to make it better by letting us know any problems you experience while using Google SMS